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Uniphore
DECEMBER 14, 2021
In addition to joining Cisco’s SolutionsPlus Program, the companies continue their work on developing new capabilities in AI, conversational automation, and real-time call and sentiment analysis. These types of advances are transforming customer experience across contact centers for global enterprises.
Shep Hyken
AUGUST 5, 2022
This week we feature an article by Shruti Bansal, Digital Marketing Expert at Ameyo , an AI-powered contact center solution. She shares how contact centers can use voice bots to capture, interpret, and analyze verbal input from the speaker and reply in a similar natural language.?.
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UJET
DECEMBER 10, 2020
Contact centers have more in common with sports teams than you might think. Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests. Michael Jordan had Scottie Pippen. Peyton Manning had Marvin Harrison.
UJET
DECEMBER 10, 2020
Contact centers have more in common with sports teams than you might think. Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests. Michael Jordan had Scottie Pippen. Peyton Manning had Marvin Harrison.
DMG Consulting
AUGUST 3, 2020
Interaction analytics (IA) is a highly valuable application for contact centers, with even higher potential for making major contributions to other enterprise departments. The pandemic has changed contact centers in what is hopefully a lasting way. The uses of IA have been expanding inside and outside of contact centers.
VOZIQ
APRIL 11, 2023
The plethora of information available via contact centers is crucial in keeping track of their sentiments. Sentiment analysis and AI allow businesses to unlock new potential opportunities to increase CLV. Risk-Based Segmentation Monitoring customer health means getting a 360-degree view of customer behavior.
VOZIQ
APRIL 11, 2023
The plethora of information available via contact centers is crucial in keeping track of their sentiments. Sentiment analysis and AI allow businesses to unlock new potential opportunities to increase CLV. Risk-Based Segmentation Monitoring customer health means getting a 360-degree view of customer behavior.
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